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Tech Support, Repair, Consulting, Leasing, Rentals and More

At Small Dog Electronics, we're equipped to fix any problem with your Mac, iPhone, iPod or iPad. We offer three full-service Authorized Apple Service centers, and the scope of our offerings goes way beyond hardware repair. Whether Microsoft Word is unexpectedly quitting, you need some expert assistance upgrading to Lion, or you need on-site IT professionals for your business, we can take care of your needs. Our Apple Certified technicians have been troubleshooting and repairing ailing Macs since 1994. With two locations in VT and a new retail store in Manchester, NH, our friendly technicians are always ready to help with your Apple repairs.


View Small Dog Electronics Locations or call us at: 888-317-5805

Our Services & Support

Tech Phone Support

Tech Support

Small Dog Electronics' technical support team is available 10AM to 4PM during the week, and is trained to bring quick resolution to many problems. You may reach us by phone at 802-583-9606 and toll free at 888-317-5805, or email our support staff. We provide free support for products purchased within the month. Incidents occurring outside the first month are billed as follows:

Current Small Dog customers may purchase "books" of tech support incident calls:
Tech Support Single Incident: $29.99
Tech Support 3 Pack: $79.99
Tech Support 5 Pack: $129.99
Tech Support 6+ Pack Pro Package: $22.99/ea. (Save $7/ea.)

Small Dog also offers on-site consulting services for both businesses and consumers. Call us to schedule an appointment at 888-746-9816.

Local Services & Repair

Mac Repair

For over a decade, the Apple-Authorized service department at Small Dog Electronics has been repairing Macs both in and out of warranty. Our highly skilled, award-winning team gets your repair done in an industry-leading three to five business days. We repair equipment both in our retail stores and on a mail-in basis. Expedited service is available for an additional fee.

Our Apple-certified technicians use genuine Apple parts for all repairs, though we do stock some highest-quality third party items to help you reduce the cost of some out-of-warranty repairs. We work in a static-free environment to eliminate the chance of electrostatic discharge damaging sensitive components inside your computer.

All new and refurbished Apple hardware carries a one-year limited warranty that covers defects in materials and workmanship. Apple does not authorize third parties to perform iPod service, nor do they cover accidental damage. Whether you've dropped your MacBook, or coffee wound up inside your Mac Pro, Small Dog's technicians can help you save up to (literally) thousands on repair of the damage.

Consulting Services

If you have a business in need of an IT professional, Small Dog Electronics offers consulting services to help you solve a variety of issues.

Learn more about our consulting services and the packages we provide by visiting our Consulting page.

Rentals

Keep the inconvenience of having your computer repaired to a minimum through our new Rental Program. Whether you need a laptop for a day or a Mac Pro for a month, Small Dog Electronics can meet your technology rental needs.

Learn more about our Rentals Program.

View our Rental Agreement online (opens a PDF).

Loaner Program

We know it's tough to be without your computer if it has to be repaired, and now there's an even better incentive to purchase AppleCare along with your Mac from Small Dog Electronics. If you bought your computer and AppleCare from us, you'll receive a free loaner for the duration of your repair! Ask a sales associate for details.

Financing

If you would like to consider financing your next purchase, we may have a solution for you. Purchase new equipment for your business with our flexible Leasing programs through North Star Leasing. Or, get that new Mac with Bill Me Later®'s No Payments for 90 Days!

Learn more about our Financing Options.

Mac Mail-in Service

Mail-in Service

If you do not live near one of our stores and would like us to service or upgrade your machine, you can mail it to us. Please fill out the PDF form below, print it and attach it to your machine. Properly box up your machine for transport, making sure that it is safe and secure. The box your computer came in is ideal, but wrapping it in bubble wrap and placing it in a shipping box can work as well.

Before sending your computer to us, please verify that you have the correct address on the mailing label. We suggest keeping a copy of the package's tracking number so you can verify that the unit arrived to us when you expected. Once your repair arrives, it will be added to our system and we will start working on it within 48 hours. We will contact you if we need additional information about your machine. Once your repair or upgrade is completed, we will repackage your machine and send it on its way back to you.

Click here to download our mail-in service request form.

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